Política de reembolso

Effective date: 19 August 2026

This policy applies to purchases from Wandering Sol Pty Ltd (ABN 46 630 407 582), trading as Wandering Sol, made on or after the effective date above.

Purchases made before the effective date retain any applicable commitments or express promises presented when those purchases occurred, in addition to rights available under Australian Consumer Law.

Change-of-mind returns

Contact hello@wanderingsolco.com within 30 days of delivery to request a change-of-mind return for an eligible full-priced item.

The item must be unused, unworn and in its original condition, with its original packaging and tags where supplied. Customers are responsible for change-of-mind return postage, and we recommend using a tracked service.

Once the returned item has been received, inspected and approved, the amount paid for the item will be refunded to the original payment method. Original delivery charges are not refunded for change-of-mind returns.

Gift cards, sale items, Archive items and disclosed Imperfects are not eligible for change-of-mind returns. These exclusions apply only to change-of-mind returns and do not limit rights concerning faulty, damaged, incorrect or misdescribed products.

Faulty, damaged, incorrect or misdescribed products

If a product is faulty, damaged, incorrect or does not match its description, contact hello@wanderingsolco.com with your order details and a description of the problem. Photographs may help us assess the issue but are not a condition of your legal rights.

There is no fixed reporting deadline that replaces rights under Australian Consumer Law. Proof of purchase may be requested, but original packaging is not required for a claim concerning a product problem.

Wandering Sol is entitled to assess the product before providing a remedy. Depending on the circumstances and applicable law, remedies may include repair, replacement or refund.

For a major problem, the customer is generally entitled to choose a refund or replacement. For a minor problem, Wandering Sol may first provide a free repair within a reasonable time. If the problem cannot be repaired within a reasonable time, other remedies may become available.

Where a product is confirmed to have a problem, Wandering Sol will reimburse reasonable return costs already paid or arrange return shipping where legally required. Refunds will be issued to the original payment method unless another method is agreed with the customer.

A disclosed imperfection does not itself give rise to a remedy if it was clearly disclosed before purchase. Rights may still apply to a separate, undisclosed problem.

Pre-order cancellations

If an unexpected pre-order delay occurs, we will provide a revised timeframe. If you do not accept that timeframe, you may cancel the affected pre-order for a full refund before dispatch.

Starting a return

Email hello@wanderingsolco.com with your order number, the item being returned and the reason for the return. We will provide the return instructions and return address.

Do not send a return until you have received the return instructions. This does not prevent a customer from exercising rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under Australian Consumer Law.